KNOW YOUR INNER YOU
GuestExpert™ is a Mystery Guest analysis methodology developed by HMS International, which evaluates and measures the guests’ experience (pre-reservation, reservation, check in, services, check out) from its different perspectives, by using a qualitative and quantitative approach. It advises not only on how to improve processes and therefore guest satisfaction, but also on which revenue producing actions that directly affect profit should be undertaken by employees and/or by the property (cost of opportunity).
Therefore, with GuestExpert™, you are to be provided with an accurate assessment that determines the strengths and weaknesses from:
(1) Customer service
(2) Property conditions
(3) Sales proactivity – opportunity cost
Advantages of GuestExpert™ are: